FREE OF CHARGE SHIPPING
Delivery is free of charge for all articles you purchase on it.personamr.com. We also offer free shipment on the article return service. If you want to return articles using a carrier of your choice, consult the methods of return using a different carrier to UPS. However, please remember that you must pay shipping costs in this case. Also, if the articles you return to us or wish to replace are not in pristine conditions, you can arrange to collect them at our offices, at your own expense and at any time. For any doubts, contact Customer Service.
FOLLOW AN ORDER'S STATUS
To view the Status of your completed order, access the My orders section in the personal area. The current delivery status of each completed order will be indicated in real time: - In progress: your order has been accepted and we are preparing it. An order with this status may still be changed or cancelled. - Shipped: the package has been delivered to UPS, which will deliver it. In this phase, you can check the delivery status using the Tracking Number indicated in the e-mail you receive from UPS confirming your order. - Delivered: UPS has informed us that the delivery has been made. The 30 calendar days of the article return period start from the delivery date.
You can check shipping of your order using the Tracking Number you receive in the confirmation e-mail. Visit the UPS Italia website or call UPS Italia's phone number +39 0230303039 for any further information.
ESTIMATED DELIVERY TIME
It.personamr.com manages your orders as quickly as possible and guarantees the shortest possible delivery times. However, shipment times may vary on the basis of the specific order, which we review and check carefully. When shipment is made, you will receive an e-mail confirming the order has been sent, after which we expect to deliver within a maximum of 96 hours to the address you have indicated. If you do not receive the package within this time, please contact our Customer Service within the next 48 hours. You can always check the order status in the specific section of your personal area. UPS operates every day from Mondays to Fridays. Please remember that delivery times be delayed due to holidays: deliveries are not made on 25/12, 26/12, 01/01 and at the weekend. The 20 calendar days of the article return period start from the moment of delivery.
PLANNING AN ORDER'S DELIVERY?
If you are not at home for any reason during the first attempt, UPS will attempt to make the delivery up to three times, leaving notice of this. This notice will indicate a telephone number and code for contacting UPS and reviewing your delivery indications. If the recipient or a person authorised to take delivery are unavailable all three times, we will attempt to contact you over the coming five days to arrange a new shipment at your expense. At the end of this period, we will delete the order and refund the corresponding amount using the payment method you have chosen. For any doubts, contact our Customer Service.
You can receive your orders at any address except a post office box. Use the Address Book function of the personal area to manage all the addresses you want.
REPLACE OR RETURN, FREE OF CHARGE WITH UPS
It.personamr.com has a simple return procedure with no shipping costs.
1) Access the My orders section of the personal area and select what you want to return with the Return button.
2) Print the return document that will pop up when you confirm return. You then have 10 days to send the package.
3) Agree directly with UPS the collection date and time which suits you, on UPS website or at the number +39 0230303039
4) Deliver the package to the shipper as planned.
Here instructions in detail:
Access the My orders section of the personal area and select what you want to return with the Return button. You can select one or more articles, both from the same and from different orders, provided the return period is still in progress.For each article selected, a Returns dialogue window opens. Choose to return it to us and receive a refund of the amount spent. When you confirm return, the return document to be printed will open, containing the data and instructions for organising collection of your return by UPS. You will also receive an e-mail containing the same return document, the Tracking Number of your collection request and the link to the UPS page where you can check the shipping status if you want. You then have 10 days to send the package, agreeing directly with UPS (follow the instructions below) the collection date and time which suits you. If you do not complete the shipment within said 10 days, UPS will automatically cancel the request and you must repeat it during the return period. Remember that you will be asked for the printed return document when the return is collected. With the it.personamr.com free return service, you are certain of being refunded in the case of theft or loss of the shipment. Prepare a package containing the articles to be returned. Please keep the original packaging as it will be useful during this phase. Have a copy of the printed document with the Tracking Number at hand and book collection of the return by telephoning UPS, as indicated in the document. Deliver the package to the shipper as planned. Please also remember that we can only refund products which are returned in conditions conforming with our requirements on pristine conditions of products. Our operators will conduct the necessary quality controls on the returned articles within 3 business days of delivery to our offices, after which you will receive an e-mail confirming the result. The amount due for all articles received in pristine conditions will be refunded immediately. You will be informed immediately if one or more articles do not satisfy the controls and the equivalent value will not be refunded. We will keep the non-conforming products for you and you may arrange to collect them at any time, at your own expense. For any doubts, please contact Customer Service or the UPS Italia Customer Service on UPS Italia's website or call UPS Italia's phone number +39 0230303039.
RETURN, WITHOUT USING UPS
Returning articles using a shipping service of your choice is simple and immediate, but remember that you must pay the shipment costs in this case. Make sure the products are in the same conditions as when you received them (see pristine conditions of articles) and follow the simple return procedure. a) Contact our Customer Service to request authorisation for return. Keep the original invoice at hand, because you will be asked for certain information on it. If your request corresponds with the return period of the articles, you will shortly receive an e-mail authorising the return. The e-mail will contain all the recipient’s data. You now have 10 days to complete shipment of the return. If you do not send it within these 10 days, the authorisation will be cancelled and you must repeat this step within the return period. b) Prepare a package containing the articles for which return has been authorised. Please keep the original packaging as it will be useful during this phase. c) Send the package with the carrier of your choice. We recommend using a trackable shipping service. If you use a shipping service of your own choice, you must pay the delivery and shipment costs. If you decide to use the free return service, follow the return procedure for registered users. Please remember that we can only refund products in pristine conditions. Our operators will conduct the necessary quality controls on the returned articles within 3 business days of delivery to our offices, after which you will receive an e-mail confirming the result. The amount due for all the articles received in pristine conditions will be refunded immediately. You will be informed immediately if one or more articles do not satisfy the controls and the equivalent value will not be refunded. We will keep the non-conforming products for you and you may arrange to collect them at any time, at your own expense. For any doubts, please contact our Customer Service or the UPS Italia Customer Service on or call UPS Italia's phone number +39 0230303039.
PRISTINE CONDITIONS FOR RETURNS
It.personamr.com wants to offer a purchasing experience which is always satisfying. However, we know that sometimes you may need to return the articles purchased to us. You can return an article purchased on it.personamr.com only if it is still in the same conditions as when you received it. We would like to suggest several checks you can make to see whether the article is in suitable conditions to be returned. Check that: - the numbered seal of warranty has not been removed; - the article has not been used or has not been damaged when trying it on; - the article is not dirty or has not been washed;
To return an article purchased on pennyblack.com you must submit a request within 20 calendar days of receipt and deliver the shipment to UPS within the following 10 days, using the method indicated in the Return Methods. If you wish to arrange delivery of the articles you intend to return independently, inform our Customer Service immediately. The articles must arrive at the address indicated to you within 10 calendar days starting from the return request.
When you return an article, our operators must first check that it is not used or damaged (see pristine conditions of returned articles). You will then receive an e-mail confirming successful return, which indicates the start of the 7 business days within which you will be refunded the corresponding amount through the payment method you selected during the order procedure. If the amount we refund to you is incorrect, contact our Customer Service and we will solve the problem as quickly as possible.
If you receive a damaged article, we apologise and suggest you request immediate replacement using our on-line form, available in your personal area, specifying the reason for replacement. However, we must inform you that it.personamr.com performs strict quality controls on its articles and the materials used to manufacture them, guaranteeing they are sold in perfect conditions. Also, for greater protection of anyone making remote purchases, each single article sent by it.personamr.com is checked prior to shipment. This is confirmed by the quality control certificate, compiled and signed by the operator concerned and included in the package of your order. If the damage occurs during transport, please contact our Customer Service within 48 hours.
MAKING AN ORDER
All adults possessing a Visa or Mastercard credit card or a PayPal current account can make an order on it.personamr.com. To make an order, place at least one product in the Shopping Bag and select Continue with order. You will access the area where you can Login or register if you have not already done so. At this point, you can confirm or change the recipient’s data (e.g. shipping address and telephone number). If this is your first purchase, you can also enter the billing data or confirm it if you have already made purchases in the past. Choose the payment method and accept the terms of purchase to complete your order.
On-line sales follow the same calendar as sales within the national territory. Register for the PERSONA Newsletter in the My data section of the personal area and you will receive information on sales and other events and promotions.
SECURE PURCHASING GUARANTEED
It.personamr.com guarantees secure purchases in observance of privacy. Your data is transmitted in coded form with an SSL Protocol and processed exclusively by the principal world electronic payment gateways: Banca Sella and PayPal. For Visa and Mastercard credit card payments, the portal will only accept SEC (Secure Electronic Commerce) transactions.
PURCHASE CONFIRMATION E-MAIL
After completing payment, you will receive an e-mail confirming the order has been completed successfully. If you do not receive the e-mail, access you MyAccount personal area and check that the e-mail address entered in your profile is still active and the mailbox is not full. If you cannot identify the problem, contact our Customer Service for direct support.
Contact the it.personamr.com Customer Service for any assistance you need. Indicate your request on the Contacts page.
I LOST MY PASSWORD. WHAT SHOULD I DO?
If you have forgotten your password, you can recover it by selecting Forgotten your password? from the Login function, at the top of the page. Follow the instructions and you will receive an e-mail containing a link to the page for choosing a new password.
CAN I RECIEVE NEWS ABOUT IT.PERSONAMR.COM?
Register for the PERSONA Newsletter in the My data section of the personal area and you will receive information on the latest news on pennyblack.com, on the Lookbooks and on PERSONA events.
UNREGISTER FOR THE NEWSLETTER
You can choose which communications you want to receive in the My data section of your personal area.
WHAT IS THE BEST WAY TO VIEW IT.PERSONAMR.COM?
it.personamr.com is optimised for use with Microsoft Internet Explorer 7 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 and Safari 5 or higher. Optimal resolution for the monitor is 1024x786. For correct functioning of all parts of the website, the cookies must be enabled on the browser you are using.
CAN I VISIT THE WEBSITE ON SMARTPHONE OR TABLET?
You can use Apple, Android and Blackberry operating systems to visit the website in optimal conditions.
WHAT PAYMENT METHODS CAN I USE?
You can use a Visa or Mastercard credit card of a PayPal current account. Cash on delivery payment is not possible
PRICES SHOWN ON THE SITE INCLUDE VAT
All the prices you see on it.personamr.com include VAT. TAXFREE SERVICE We only apply the Tax Free service on articles purchased in PERSONA shops.
ISSUES ON PAYMENT
In order to guarantee your security and privacy, we do not receive information from your bank on why a payment has been refused. A credit card payment is usually refused for one of the following reasons: - the card has expired; check the card is still valid by checking the expiry date indicated on it; - in making this payment, you have exceeded the monthly expense limit of your card; - the data entered is incorrect; check all the data entered in the obligatory boxes is correct. A payment made using a PayPal current account may be refused if the balance of the account is lower than the value of the order or if the credit cards associated with the account do not comply with the conditions already indicated.
It is not possible to address an invoice to a company. Contact our Customer Service to obtain true copies of the original purchase invoices.
Measure chest size at
breast level at the widest
point between the armpits
Measurement of the waistline at the navel
Measurement of the waistline at the widest point below the
|UNIT OF MEASUREMENT||cm||inch|
|Chest (cm)||101 - 104||105 - 108||109 - 112||113 - 117||118 - 122||123 - 127||128 - 132|
|Waist (cm)||79 - 82||83 - 86||87 - 90||91 - 95||96 - 100||101 - 105||106 - 110|
|Hips (cm)||103 - 106||107 - 110||111 - 114||115 - 119||120 - 124||125 - 129||130 - 134|
|Chest (inches)||36,6 - 37,4||37,8 - 39,4||39,8 - 40,9||41,3 - 42,5||42,9 - 44,1||44,5 - 46,1||46,5 - 48,0||48,4 - 50,0||50,4 - 52,0|
|Waist (inches)||28,0 - 28,7||29,1 - 30,7||31,1 - 32,3||32,7 - 33,9||34,3 - 35,4||35,8 - 37,4||37,8 - 39,4||39,8 - 41,3||41,7 - 43,3|
|Hips (inches)||37,4 - 38,2||38,6 - 40,2||40,6 - 41,7||42,1 - 43,3||43,7 - 44,9||45,3 - 46,9||47,2 - 48,8||49,2 - 50,8||51,2 - 52,8|
|CLOTHING - INTERNATIONAL SIZE CONVERSION|
|Chest (cm)||93 - 97||104 - 106||110 - 115||120 - 125||130 - 135|
|Waist (cm)||71 - 75||82 - 84||88 - 93||98 - 103||108 - 113|
|Hips (cm)||95 - 99||106 - 108||112 - 117||122 - 127||132 - 137|
|Chest (inches)||36,6 - 38,2||40,9 - 41,7||43,3 - 45,3||47,2 - 49,2||51,2 - 53,1|
|Waist (inches)||28,0 - 29,5||32,3 - 33,1||34,6 - 36,6||38,6 - 40,6||42,5 - 44,5|
|Hips (inches)||37,4 - 39,0||41,7 - 42,5||44,1 - 46,1||48,0 - 50,0||52,0 - 53,9|
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